Refund and Returns Policy
At YourDigitalService, we are committed to delivering high-quality digital products and services that empower your business and enrich your digital experience. Due to the nature of digital goods and services, our refund and return policy is designed to be fair, transparent, and supportive of our mutual goals.
1. Digital Products & Services
All sales of digital products (such as downloadable software, design assets, templates, or eBooks) are final. Once a product has been delivered or accessed, it cannot be returned, revoked, or refunded except as described below.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Technical Failure: If a product or service is unusable due to technical issues originating from our side, and we are unable to resolve the issue within 7 business days of notice.
- Duplicate Purchase: If you accidentally purchased the same digital product or service multiple times.
- Non-Delivery of Service: If a service was not rendered within the agreed-upon timeframe and no reasonable alternative or extension has been provided.
To request a refund, you must contact us at [email protected] within 7 days of the purchase date. Include your order number, details of the issue, and any supporting evidence.
3. Exclusions
We do not offer refunds for:
- Change of mind or no longer needing the service.
- Incompatibility with third-party platforms or tools not disclosed prior to purchase.
- Failure to use the service or product due to lack of technical knowledge or incorrect configurations on your end.
4. Subscriptions and Cancellations
Subscription-based services can be cancelled at any time. However, cancellation will take effect at the end of the current billing cycle, and no prorated refunds will be issued for partial use. For monthly or annual subscriptions, auto-renewal can be turned off at any time from your account dashboard.
5. Custom Services and Projects
For custom digital services (such as custom software development, digital marketing, or content creation), refunds are not offered once work has commenced. In certain cases, partial refunds may be granted at our discretion if a project is terminated early under mutual agreement.
6. Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, you forfeit your eligibility for a refund and may be barred from future purchases or service access.
7. Contact Us
We’re here to help. If you have any questions or concerns about your order or this policy, please reach out:
📧 Email: [email protected]
Address: 4283-4105 Benedict Canyon Dr, Sherman Oaks, CA 91423, USA